Set out below are: 

PRIVACY POLICY for www.echobranddesign.co.uk

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain personal information about you. When we do so we are subject to the General Data Protection Regulation, which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

1.    personal Information We may Collect about you

We may collect and use the following personal information about you:

•       your name and contact information, including email address and telephone number and company details location data

•       your billing information, transaction and payment card information

•       your professional online presence, e.g. LinkedIn profile

•       your contact history

•       information from accounts you link to us

•       Information about how you use our website, IT, communication and other systems

•       [your responses to surveys, competitions and promotions

This personal information is required to provide services to you. If you do not provide personal information we ask for, it may delay or prevent us from providing services to you.

2.  how your personal information is collected

We collect most of this personal information directly from you—in person, by telephone, text or email and/or via our website. However, we may also collect information:

•       from publicly accessible sources, e.g. Companies House;

•       directly from a third party, eg:

–       sanctions screening providers;

–       credit reference agencies;

–       customer due diligence providers;

•       from a third party with your consent, eg [insert example, eg your bank or building society]

•       from cookies on our website—for more information on our use of cookies, please see our cookies policy

•       via our IT systems, eg:

–       automated monitoring of our websites and other technical systems, such as our computer networks and connections, communications systems, email and instant messaging systems

3.    How and why we use your personal information

Under data protection law, we can only use your personal information if we have a proper reason for doing so, eg:

•       to comply with our legal and regulatory obligations;

•       for the performance of our contract with you or to take steps at your request before entering into a contract;

•       for our legitimate interests or those of a third party; or

•       where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

Promotional communications

We may use your personal information to send you updates (by email, text message, telephone or post) about our services, including promotions or new services.

We have a legitimate interest in processing your personal information for promotional purposes (see above ‘How and why we use your personal information’). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.

We will always treat your personal information with the utmost respect and never share it with other organisations for marketing purposes.

You have the right to opt out of receiving promotional communications at any time by:

•       contacting us at hello@echobranddesign.co.uk

•       using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts

We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.

4.    who we share your personal information with

We routinely share personal information with:

•       third parties we use to help deliver our services to you, e.g. payment service providers;

•       other third parties we use to help us run our business, e.g. website hosts;

•       third parties approved by you, eg social media sites you choose to link your account to or third party payment providers;

•       our bank;

We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors in relation to the audit of our accounts.

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

We will not share your personal information with any other third party.

Where your personal information is held

Information may be held at our offices and those of our third party agencies, service providers, representatives and agents as described above (see above: ‘Who we share your personal information with’).

Some of these third parties may be based outside the European Economic Area. For more information, including on how we safeguard your personal information when this occurs, see below: ‘Transferring your personal information out of the EEA’.

How long your personal information will be kept

We will keep your personal information while you have an account with us or we are providing services to you. Thereafter, we will keep your personal information for as long as is necessary:

•       to respond to any questions, complaints or claims made by you or on your behalf;

•       to show that we treated you fairly;

•       to keep records required by law.

We will not retain your personal information for longer than necessary for the purposes set out in this policy. When it is no longer necessary to retain your personal information, we will delete or anonymise it.

Transferring your personal information out of the EEA

To deliver services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), eg:

•       with your and our service providers located outside the EEA;

•       if you are based outside the EEA;

These transfers are subject to special rules under European and UK data protection law.

The following countries to which we may transfer personal information have been assessed by the European Commission as providing an adequate level of protection for personal information:

Andorra
Argentina
Faroe Islands

Guernsey
Isle of Man
Israel
Jersey

New Zealand
Switzerland
Uruguay

Except for the countries listed above, non-EEA countries do not have the same data protection laws as the United Kingdom and EEA. We will, however, ensure the transfer complies with data protection law and all personal information will be secure. Our standard practice is to use standard data protection contract clauses that have been approved by the European Commission.

If you would like further information please contact us (see ‘How to contact us’ below).

 

5. Your rights

You have the following rights, which you can exercise free of charge:

Access -The right to be provided with a copy of your personal information (the right of access)

Rectification-The right to require us to correct any mistakes in your personal information

To be forgotten- The right to require us to delete your personal information—in certain situations

Restriction of processing - The right to require us to restrict processing of your personal information—in certain circumstances, eg if you contest the accuracy of the data

Data portability - The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations

To object - The right to object:

—at any time to your personal information being processed for direct marketing (including profiling);

—in certain other situations to our continued processing of your personal information, eg processing carried out for the purpose of our legitimate interests.

Not to be subject to automated individual decision-making - The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

•       email, call or write to us—see below: ‘How to contact us’; and

•       let us have enough information to identify you (e.g. your full name and address);

•       let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and

•       let us know what right you want to exercise and the information to which your request relates.

6.    keeping your personal information secure

We have appropriate security measures to prevent personal information from being accidentally lost, or used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to complain

We hope that we can resolve any query or concern you may raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.

Changes to this privacy policy

This privacy notice was published on 24th May 2018.

We may change this privacy notice from time to time—when we do we will inform you via our website.

7.    Contacting Us

Please contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you.

Our contact details are shown below:

Echo Brand Design Limited

19-21 Hatton Garden, London, EC1N 8BA

+44 (0) 20 3691 7590

hello@echobranddesign.co.uk